Changing a tip after delivery: what the driver sees.

The windows.

Walmart’s help page describes how tipping works on store-to-home delivery:

• You can tip before or after placing the order, or after delivery.
• You can edit a tip for up to three hours after delivery.
• You can add an extra tip from three hours up to 24 hours after delivery.
• If you didn’t tip at checkout, you have up to 14 days to add one.

If the option doesn’t appear for your order, the order isn’t eligible.

What the driver sees.

Before accepting, a driver sees an offer with the estimated pay: Walmart’s base amount plus any tip the customer added upfront. That tip is an estimated tip. Until it’s final, edits change what the driver actually earns for the same miles and the same time.

Separately, the FTC’s order restricts Walmart itself from changing base pay or tips after a driver accepts, except in limited circumstances such as a canceled order. That rule is about Walmart. It doesn’t cover a customer editing their own tip.

“Tip baiting.”

Drivers use that phrase for adding a tip that makes an offer attractive, then lowering or removing it after the delivery. No one can know a customer’s intent from the outside. What drivers describe is the result: the offer they accepted no longer matches what they were paid.

When changing a tip is fair.

• A mistake. You typed the wrong amount. That’s what the edit window is for.
• A real problem with the delivery itself. The wrong address, items missing or damaged because of how they were handled, a driver who never showed. Walmart’s page points to Give feedback for this, and support can look at what happened.

It’s less fair when the problem wasn’t the driver’s: an out-of-stock item, a substitution, a slow store, an app error. Lowering the tip in those cases lands on the person who didn’t cause the problem and doesn’t reach the one who did.

A simple rule.

Decide the tip when you place the order, based on the work the order involves. If something goes wrong with the work itself, say so through feedback and support. That keeps the driver’s offer and the driver’s pay lined up. Here’s the math on what different orders involve.